2020-21 Chamber Pass Program FAQs

October 5, 2020

Chamber Pass Program Frequently Asked Questions

Many of the questions below are actually answered and detailed on Aspen Skiing Company’s website. Details about Aspen Skiing Company’s standard pass offerings for the 2020-21 season can be found here.

Aspen Skiing Company has its own FAQ page with very detailed answers, including insights as to why certain business decisions were made by the resort this year.

Jump to the Chamber Discounted Ski Pass Program main page.


The Chamber’s role is to verify eligibility for the discount.

The rest of the process is done directly with Aspen Skiing Company.


The Basics

What is different for the 2020-21 season?

New digital process. New pass products. Overall mountain operations will be focused on the safest experience for all guests: “The health and safety of our community, employees and guests is our ultimate goal. Everyone must understand that we each have a role to play in staying open and safe. From pre-arrival, to transportation and parking, to rental, retail, dining and ski school, we have designed new operating plans to speed up the process, keep guests on the hill, maximize distancing and spread things out. As those detailed plans are fleshed out with our local officials and the state, we will share them on our website and all communication channels.”

Do I need to physically come to the chamber?

No! This year there will be a no-contact process for verification of eligibility, pass selection and payment.

  • Step 1 and 2 (with the Chamber) – Online only
  • Step 3 and 4 (with ASC) – online then phone/email

All steps have a no-contact method, whether done digitally via email, or a website, or by phone. Fact – showing up to the chamber office in person will actually delay the overall process for your business. While the chamber staff would love to see our members face-to-face, physically coming in to the office is a logistical and public health nightmare (E.g. In 2019, during the last week of the super early discount pricing, representatives from 107 businesses walked through the Chamber office.)

What does a business need to do before the pass process?

Please refer to the pre-verification checklist. Then read the details on the Digital Process Overview which explains each step of the new process.

What important dates do I need to know?

Pass sales start on Wednesday, October 7, 2020. The Early Pricing discount ends November 13, 2020. It is highly recommended that members act as soon as possible, as there needs to be a buffer for turnaround time. DO NOT WAIT UNTIL THE LAST MINUTE!

 

What passes are included in the Chamber Pass Program this year?

This is detailed on the Aspen Skiing Company website. (See Chamber Pass Pricing)

Can chamber staff help me decide which pass is right for my business?

No. This is ultimately a business decision for your organization. The chamber is here to support our member businesses, but we are not in a position to advise on the best pass product for your unique situation. Pass questions should be directed to Aspen Skiing Company. The Chamber’s role is to simply verify that the business qualifies for the discount.

What about my 2019 “refund”?

To clarify – it is a credit, not a refund, that was provided to businesses following the early ending of the 2019-20 season. This credit is for ASC season passes where money was exchanged between the business and Aspen Skiing Company. The chamber does not receive nor accept this credit; it is purely between the business and ASC. (i.e. the business paid ASC, not the Chamber, for the season passes).

Background: In May 2020, Aspen Skiing Company ASC) announced that it would be offering flexible credits that could be used towards the next winter season (2020-21). Chamber members were notified via email with a document noting a credit voucher ID and the total value of the credit, based on the passes purchased on behalf of employees issued to the specific business. The flexible credits can be applied towards ASC purchases through April 30, 2021, either for purchases made by the business, or it can be transferred it employees. Chamber businesses received the following credit amounts per pass:

  • Chamber Premier – $150
  • Chamber Double Flex – $125
  • Chamber Flex – $90

For a detailed breakdown of the business’s credit by passholder, contact Aspen Skiing Company: contactus@aspensnowmass.com.

Eligibility

What businesses are eligible?

This is detailed on the Aspen Skiing Company website. (See Qualifications)

Business Qualifications: To purchase Chamber passes a business must be located and operated in the Roaring Fork Valley and must be a current member of the Chamber of Commerce in the community in which the business is operating. The business needs to provide local mailing and physical addresses.

Chamber Pass Audit: A random audit of businesses will be performed each year to ensure compliance with the Chamber pass program. Businesses that do not submit information at the request of the Chamber or are found to be in noncompliance will incur a fine. Please call your local chamber for any questions about the audit.

What employees/spouses are eligible?

This is detailed on the Aspen Skiing Company website.  (See Qualifications)

Owner/Manager/Employee Qualifications: Only owners, managers, and employees living in the Roaring Fork Valley (as their primary residence) AND working a minimum of twenty (20) hours per week during the winter season are eligible for the discounted season passes. Non-working owners, friends, contract laborers and consultants are NOT eligible. Real estate agents and brokers affiliated with a registered brokerage firm are eligible.

Spouse Qualifications: Only spouses of owners, managers and employees living in the Roaring Fork Valley (as their primary residence) are eligible. The owner, manager and employee must meet the qualifications above in order for the spouse to qualify. To verify eligibility spouses must be able to provide legal documentation such as a Marriage Certificate, Common Law Affidavit or Civil Union Certificate if audited.

The What ifs

What is the refund policy?

This is detailed on the Aspen Skiing Company website.  (See SEASON PASS REFUNDS).

All unused 2020-2021 season passes are fully refundable through November 20, 2020. After November 20, 2020 passes are nonrefundable and unused days have no value. For the Ikon pass refund policy please see their website

What insurance is available?

This is detailed on the Aspen Skiing Company website.  (See Details). Insurance rates are listed in the chamber pass pricing chart (3rd column).  For more information about Travel Guard’s Multi-Event insurance plan, visit travelguard.com/multievent or call Travel Guard at 866-385-4839. NOTE: A closure due to COVID-19 is not a covered reason. 

What about COVID?

This is detailed on the Aspen Skiing Company website. (See Season Pass Refunds, Reservations, Policies, and Details)

If Aspen Snowmass is shut down due to Covid-19 for 10 or more days of the season, it will issue refunds, prorated for each day it is fully shut down compared to the published season dates, for all Aspen Snowmass passes, except the Valley 7-Pack and Classic Pass. For example, if ASC is forced to shut down entirely for a total of 25% of the days during our published season dates, then all passholders would receive a 25% refund of the purchase price. Refunds will not be issued in the event we implement a reservation system. For the Ikon pass refund policy please see their website. For the Mountain Collective refund policy, please see their website.